Refund and Cancellation Policy
Last updated: 11 October 2026
You can cancel at any time and keep access until the end of the period already paid. As a rule, we do not give partial refunds for periods that have already started.
1. Cancelling the subscription
1.1. The account administrator cancels in the billing settings, without contacting support.
1.2. Cancelling stops the next renewal. The service stays active until the end of the paid period, and then the account switches to export mode for 30 days.
2. Refunds
| Situation | Refund |
|---|---|
| Cancelling partway through a monthly period | No; access continues until the end of the month |
| Cancelling partway through a yearly period | No; access continues until the end of the year |
| Duplicate charge or charge made in error by us | Yes, in full, up to 14 days after the charge |
| Yearly renewal charged without 15 days' prior notice | Yes, in full, if requested up to 14 days after the charge |
| Prolonged service failure caused by us | Credit proportional to the downtime, assessed case by case |
| Upgrading to a higher plan | Prorated charge for the difference in the current period |
As the service is intended for businesses, the 14-day right of withdrawal that applies to consumer contracts does not apply.
3. How to request a refund
Write to [email protected] with your company name and the invoice concerned. We reply within 5 business days. Approved refunds are made to the same payment method and may take 5 to 10 business days to appear.
4. Failed payments
If a charge fails, we try again and notify the administrator. After 7 days without payment, the workspace becomes read-only, with data export allowed. Data is kept for 30 days, so the Customer can settle the payment or export it.
5. Taxes
Refunds include the corresponding VAT, with a credit note.